New return policy

Shipping Policy

Have a question? The answer might be right here!

 

  • My item was damaged/defective when I opened my box

    At Judaica.com we stand behind the quality of the products we offer on our website. We understand that sometimes an item arrives damaged, and we will issue a full refund, exchange the product, or offer you a store credit.

    Before returning merchandise, contact our customer service department by phone at 1-(888)765-5620, or email us at help@judaica.com, specifying your order confirmation number. Our customer service representative will provide you with a Return Authorization Number which should be referenced and included in the package. We will keep you informed as the return process and refund are completed. We accept returns on any Judaica.com item still in its original packaging for up to 30 days after delivery.

  • I received the wrong item

    We are sorry to hear that! From time to time, things can get mixed up. If you have received the wrong item we will gladly ship out the correct order to you, and we’ll provide you with a return label for the incorrect item. Contact our customer service department by phone at 1-(888)765-5620, or email us at help@judaica.com, specifying your order confirmation number . Our customer service representative will arrange to have your new order shipped out and provide you with a Return Authorization Number which should be referenced and included in the package when sending us the return item. We accept returns on any Judaica.com item still in its original packaging for up to 30 days after delivery.

  • My order wasn’t delivered on time

    In order to better serve you, we offer an option for you to choose your desired delivery date on the checkout page. If you selected a “deliver by” date, and your order didn't arrive on time, your order is eligible for a full refund or store credit. Before returning merchandise, contact our customer service department by phone at 1-(888)765-5620, or email us at help@judaica.com, specifying your order confirmation number. 

    Our customer service representative will provide you with a Return Authorization Number which should be referenced and included in the package. Please allow 7-14 business days from the date we receive your return, for it to be processed and for your refund or store credit to reflect on your account. We will keep you informed as the return process and refund are completed.  We accept returns on any Judaica.com item still in its original packaging for up to 30 days after delivery.

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     If you did not select a desired delivery date and you wish to return your order, contact our customer service department by phone at 1-(888)765-5620, or email us at help@judaica.com, specifying your order confirmation number

    Our customer service representative will provide you with a Return Authorization Number which should be referenced and included in the package. You will be responsible for the shipping costs associated with returning your order. A 15% restocking fee is applied when returning seasonal items. Please allow 7-14 business days from the date we receive your return, for it to be processed and for your refund or store credit to reflect on your account. We will keep you informed as the return process and refund are completed.

     Please note: We will process returns for items still in their original packaging. Additionally, if you received free shipping on an order due to our $99 free-shipping policy and the returned items bring the total value of your original order to less than $99, the costs associated with shipping your order both ways will be deducted from your total refund.

  • I’d like to return my gift

    When returning gift items still in their original packaging you are eligible for store credit or exchange only. You have 90 days from the date of purchase to return an unwanted or damaged gift. 

    Before returning merchandise, contact our customer service department by phone at 1-(888)765-5620, or email us at help@judaica.com, specifying your order confirmation number. Our customer service representative will provide you with a Return Authorization Number which should be referenced and included in the package. You will be responsible for the shipping costs associated with returning your item(s). Please allow 7-14 business days from the date we receive your return, for it to be processed and for your store credit to reflect on your account. We will keep you informed as we process your return and issue your store credit. If you are exchanging the item you will be issued a new order confirmation number and we will provide you with the tracking information once we ship the item(s).

  • I changed my mind...

    We accept returns on any Judaica.com item still in its original packaging for up to 30 days after delivery. You are eligible for a full refund minus the shipping costs associated with returning your order. Additionally, if you received free shipping on an order due to our $99 free-shipping policy and the returned items bring the total value of your original order to less than $99, the costs associated with shipping your order both ways will be deducted from your total refund.

     Refunds, exchanges and store credit for seasonal items are subject to a 15% restocking fee. 

    Before returning merchandise, contact our customer service department by phone at 1-(888)765-5620, or email us at help@judaica.com, specifying your order confirmation number. Our customer service representative will provide you with a Return Authorization Number which should be referenced and included in the package. Please allow 7-14 business days from the date we receive your return, for it to be processed and for your refund or store credit to reflect on your account. We will keep you informed as the return process and refund are completed. 

    Personalized items: Customized and personalized items (eg. engraved, embroidered, inscribed items) are final sale and are not eligible for return.

  • International return policy:

    We accept returns on any Judaica.com item still in its original packaging for up to 30 days after delivery.

    Damaged Items: We understand that sometimes an item arrives damaged. For international orders we offer a full refund when presented with sufficient photo proof of the damaged shipment. Please contact our customer service department by phone at 1-(888)765-5620, or email us at help@judaica.com, specifying your order confirmation number. 

    Wrong Item: We are sorry to hear that! From time to time, things can get mixed up. If you have received the wrong item please contact our customer service department by phone at 1-(888)765-5620, or email us at help@judaica.com, specifying your order confirmation number. With sufficient photo proof we can begin the process of getting the correct item to you. 

    Returns and Gift Returns: We accept returns on any Judaica.com item still in its original packaging. You are eligible for a full refund minus the shipping costs associated with returning your order, seasonal items are subject to a 15% restocking fee. 

    Before returning merchandise, contact our customer service department by phone at 1-(888)765-5620, or email us at help@judaica.com, specifying your order confirmation number. Our customer service representative will provide you with a Return Authorization Number which should be referenced and included in the package. Please allow 7-14 business days from the date we receive your return, for it to be processed and for your refund or store credit to reflect on your account. We will keep you informed as the return process and refund are completed.

    Personalized Items: Customized and personalized items (eg. engraved, embroidered, inscribed items) are final sale and are not eligible for return.